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Terms and Conditions

Terms

Seoul In Love are committed to deliver the best online shopping experience and a enjoyable one for you. Do kindly read through the following terms prior to making your purchase. Through procuring our merchandises and services would mean that you have acknowledged the following terms. Seoul in Love Reserves the right to make amendments to any of the above policies,at any time and without notice. Your continued use of the Site constitutes your acceptance of any such revisions.

 

Ordering

Please note that items in your cart are not secured and may sell out during the process, only and until you have submitted your order successfully, you will secure the items in your cart. All payments are required to be made within 24 hours. Orders will be canceled with or without prior notice if payment is not successfully received during this period. A re-order/back order can be made by requesting here. Do take note that items are based and reserved on first pay first served basis.

 

Once an item is sold out, and payment has already been made for it, we will definitely refund you back for it.  Alternatively, you can keep the money amount as credits, and inform our admin team at info@seoulinlove.kr. If credits is chosen for sold out item, you will be able to subtract your credits out from your next purchase.

 

Once your order is submitted, we cannot add or remove items from your order. All sales are final and strictly no cancellations or exchanges are allowed once payment has successfully placed. All prices listed are accurate to the best of our ability. In the rare case of an item is mis-listed, Seoul In Love reserves the right to refuse to sell the item at the listed price.

 

Exchange Policy

We apologise for in event an item received is a defective/faulty item. Please inform the Customer Service Team by taking a snapshot of the
• Your Order
• Details / Faults
• Picture of Faults etc.

and sending it please notify us within 3 business days and the receipt to sales@seoulinlove.kr and await our confirmation before returning the item to us. 

 

Seoul In Love makes every effort to display the colours of our products that appear on our Web site,as accurately as possible. However, colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). Please note that there will be no colour changes unless the piece originally purchased is no longer in stock.


All Returns have to be mailed back within 8 working days from the date parcel was delivered. Customers shall bear full responsibility in ensuring items mailed back are packed and secured properly in the original packaging. Kindly mail the item back to us via Registered Mail/ Courier and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel. Seoul In Love will not be liable for any loss Normal Mail.


We will exchange the defective/ faulty for the same item if in stock or a full credit note will issued. Exchanges for another item is applicable and any additional cost on top of the item in question will have to be paid by the customer and balances will be credited as a credit note for future purchases. However,In the event that the package is returned to us due to the customer's error in indicating the incorrect and/or insufficient address, a re-delivery fee would be charged and be payable by the customer. Exchanges will only be done for an item(s) in its original condition(tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all four conditions will be duly declined.

 

Seoul In Love will reimburse normal postage for defected / wrong item(s) sent. Seoul In Love will not be liable should you purchase our merchandize from any third party. We will not accede to any request for exchange. We do not provide Cash Refunds for Returns. All sales items are non exchange/refundable.

 

 

Returns for Incorrect Size Purchased.
With effect of 1st September 2014, Seoul in Love will cease providing Size Exchanges on any items.

We do not offer exchanges or refunds regarding sizing issues and defects such as loose threads, stains less than 3cm diameter, slight imperfection that do not affect the overall aesthetic. There may be a 0.5”-0.8” difference in our given measurements due to stretchability of material/ method of measurements/ slight variation during mass production and is strictly not considered as a defect. In such cases, the variance may not be considered as a defect.

Back Order Items

Estimated date of arrival for the backorder items are stated at the product's description and are subjected to change. Delays may occur and affected customers will be notified and updated with news of the backorder promptly. Strictly no cancellations or changes are allowed. Seoul In Love reserves the right to cancel any backorders if the response is inadequate. You may also request for backorder if the item here if is not shown on the Backorder listing

 

Discount Code

If you have a referral or discount code, you can enter it during the checkout process. Once you have entered the code, click the "Apply Discount" button to receive your discount. Please note that voucher codes only apply when entered into the system and will not be valid for redemption through email after the order has been placed. It is not redeemable for cash or credit.

 

Accessing Your Personal Information & Preferences

You can access, update, or change your personal information and communication preferences by signing into your account and modify your preferences at your discretion.


You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to create a membership with us, unable to deliver your purchased item to you or to take advantage of some or all of our features.

 

 

Delivery

Seoul In Love is unable to amend orders nor combine orders which were separately made once they have been confirmed. Kindly ensure that the correct size, colour and address have been inputted prior to making payment.

 

All orders are processed within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays (Singapore).

 

Seoul In Love will not be held liable for any lost parcels / damaged items mailed out should customer/ visitor opt for normal/ regular postage.

 

Local postage cost are calculated based on total weight and the postage cost is final. Please only proceed to pay if you are agreeable with the postage cost. The postage label on the parcel might be different from the postage cost paid as the overall parcel might be weight again by the Singpost and this will some time lead to discrepancies. Do note that we do not refund extra charge of postage similar we do not ask for top up for under charged postage. 

 

In the event that the package is returned to us due to the customer's error in indicating the incorrect and/or insufficient address, a re-delivery fee would be charged and be payable by the customer.

 

Payment:

Request for cancellation of order will be declined if any form of payment has been made.

 

We accepts Paypal, Credit Cards, Online banking and ATM transfers.

 

Seoul In Love aims to verify all transfers payment efficiently. It is the responsibility of the customer to provide relevant details required for Seoul In Love to process her/ his order. Seoul In Love will not be accountable for delays caused by incorrect/ insufficient payment details provided. In the event where we’re unable to verify payments, Seoul In Love would require the assistance of the customer to process the order as quickly as we can.

 

 

Product Care

You are advised to hand wash all Seoul In love apparels (individually) without soaking for the first few washes as colour transfer may occur.

 

Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage Low heat ironing for all products especially silk blend, chiffon and satin. We highly recommend using a garment steamer as indirect heat is use.

 

Kamsahamnida!

 

Yours Sincerely,

The Seoul In Love Team

 

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