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Return & Exchange

WHAT IS SEOUL IN LOVE EXCHANGE POLICY?

  • We apologise for in event an item received is a defective/faulty item. Please inform the Customer Service Team here by taking a snapshot of the 

            • Your Order 
            • Details / Faults 
            • Picture of Faults etc. 

  • and sending it please notify us within 3 business days and the receipt to sales@seoulinlove.kr and await our confirmation before returning the item to us. 

  • Seoul In Love makes every effort to display the colours of our products that appear on our Web site,as accurately as possible. However, colours shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colours may be portrayed with slight differences to the human eye (and under different lighting). Please note that there will be no colour changes unless the piece originally purchased is no longer in stock.

  • All Returns have to be mailed back within 8 working days from the date parcel was delivered. Customers shall bear full responsibility in ensuring items mailed back are packed and secured properly in the original packaging. Kindly mail the item back to us via Registered Mail/ Courier and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel. Seoul In Love will not be liable for any loss Normal Mail.


  • We will exchange the defective/ faulty for the same item if in stock or a full credit note will issued. Exchanges for another item is applicable and any additional cost on top of the item in question will have to be paid by the customer and balances will be credited as a credit note for future purchases. However,In the event that the package is returned to us due to the customer's error in indicating the incorrect and/or insufficient address, a re-delivery fee would be charged and be payable by the customer. Exchanges will only be done for an item(s) in its original condition(tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all four conditions will be duly declined.

  • Seoul In Love will reimburse registered postage for defected / wrong item(s) sent. Seoul In Love will not be liable should you purchase our merchandise from any third party. We will not accede to any request for exchange. We do not provide Cash Refunds for Returns. All sales items are non exchange/refundable.

 

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